I wrote to TNS-NIPO earlier asking why the miles hadn't been credited, and received the following response, there's an email address if you'd care to write and lodge your dissatisfaction.

-----Original Message-----
From: Desiree Fleer [mailto: [email protected]]
Sent: 01 February 2007 16:09
To: xxxxxxxxxxxxxxxxxxxx
Subject: FW: Merry Christmas and a happy New Year

Dear Mr Welch,

We're very sorry but the crediting of the award miles to your account has
been delayed. Please accept our apologies for this. We have been assured
that the miles will be credited to you account on the 8th of February.

Kind regards,
TNS NIPO