Originally Posted by
tcook052
but wonder about ethics or optics of pocketing the refund rather than have it go back to your employer.
I don't see anything unethical. The money was compensation for a "personal" bad experience or inconvenience. The company did not have the bad experience. If a certificate was instead given for a future free stay, should this be used for future corporate stays only? Should the points that were compensated be used for rewards that offset corporate expenses only?