Ok i'm typically not one to complain, but this experience, from start to finish and beyond, was HORRIBLE!

I wont mention the city, but in early October I checked into a CY (i'm a platinum MR member), Platinum gift was in the room. Soon after checking in, I noticed the window was open and the screen was missing and there were several "box elder bugs" in the blinds.

I got rid of most of them, unpacked and went to bed. I left a note for the maid to not open the window because the screen was missing and there were bugs in the room. Well, I returned and the window was open and there were more bugs.

Next morning, (I didn't receive a wakeup call as requested), I leave another note, well I return that evening and my room was not made up at all. Note was still there, but I suspected the maid came in and for some reason was mad at my note. (It wasn't that rude, it simply asked her to leave the freaking window shut).

My checkout was the next morning, I left a note at the front desk for the manager, explaining my problems during this stay. The assistant manager called me 2 days later apologizing for the problems and offered me 35,000 Marriott Rewards points and a full refund of my entire stay.

I asked if I could get the refund on another card (used a business card and i'd never see the $$), he said no, but he could get me a check, but it would require putting in a vendor check request and waiting up to 45 days. I called the week of Thanksgiving and talked to him, he told me that he checked the records and the check was on its way, i'd see it any day now. (The 35k points only took 4 days to post)

In early December I still didn't have the check, so I called and was told the asst. Manager i'd been dealing with had transferred to another property in another city, and the general manager was out all week at a convention. I left a voicemail and sent a fax to the general manager, he called me back and told me that he just faxed the paperwork to their payables division and I'd see the check within 45 days. I asked him why the 45 days just started when the paperwork was supposed to have been taken care of back in early October. He had no answer, I asked why the asst had told me the check would be there around Thanksgiving, again, no answer. He told me i'd have the check in 45 days and he'd get me another 10k Marriott points.

At this point, I sent off a letter to Marriott Corporate Offices in DC (2 months later i've not heard from them, a bit frustrated by that fact!).

Well finally 3 1/2 months after the bad stay, I received the check. Now the additional 10k points I was promised back in early December have not yet posted. Through various email exchanges with the Manager, he swears up and down that he's faxed the paperwork over to Marriott Rewards people 3 different times, but for some reason they haven't posted it.

Anyone have other horror stories? It's a good thing Marriott had already earned my business, I wrote this off as a one time horrible stay, but my biggest frustrations are with how long it took to get me the check, and the fact that nobody from Corporate Offices ever contacted me about this complaint. I'm not holding my breath on that extra 10k points either.