FlyerTalk Forums - View Single Post - Star Alliance retroactive credit question
Old Jan 30, 2007 | 9:12 am
  #1  
intrepid720
 
Join Date: Nov 2006
Location: DEN
Programs: UA 1K, Hyatt Plat
Posts: 210
Star Alliance retroactive credit question

Hi there --

I flew on US/HP flights last weekend, and despite my giving US my MP number *three times* (once on phone to CS prior to flying, once at gate on outbound trip after rebooking due to flight delays, once at gate on return trip after MP# no longer showed up on boarding passes), at least one if not three of my segments didn't get credited to my MP acct.

On ual.com, it says, "To request retroactive credit for your flight activity on a Star Alliance member airline or Other Airline Partner, send a written request with your name (as listed on your Mileage Plus account), Mileage Plus account number, a copy of your ticket or E-Ticket receipt and your original boarding pass(es) to the Mileage Plus Service Center at the address listed below." The problem is, I don't seem to have a copy of my ticket or e-ticket receipt. I tried to look it up online on usairways.com and the PRN seems to be completely gone since it's past the flight date. I never got an email about receipt because my b/f booked this ticket for me (and I think that when he did, the US/HP system didn't even send him one -- they are so hosed over there).

I have original boarding passes -- if I send/fax those in, is that enough to get credit? If not, how do I go about getting a copy of the ticket?

Thanks.
intrepid720 is offline