Originally Posted by
formeraa
You would feel differently if you missed your connection in HOU and had to sit for 3 hours (or overnight) because WN added a stop in Amarillo. Of course, WN should have had a better plan for the connecting passengers in HOU. I would have been absolutely LIVID if I had missed my connection. I certainly would have made them buy me a meal during my missed connection, since it was THEIR fault that the flight was late.
Could it be that what they did disserviced the fewest number of passengers out of the choices that they had?
Not saying that it was good (especially for the misconnected passengers), but sometimes an airline has to play musical planes when a plane breaks down or is otherwise unavailable for a scheduled flight. I've seen worse (2+ hour delays on UA, huge lines of misconnected UA passengers at UA's ORD customer service desk).