Originally Posted by
Singapore_Air
Improvements in toilet paper quality and softness may increase customer satisfaction.
Though such improvements may be considered petty and/or tedious, reasonable evaluation should be taken especially if the cost of implementing softer toilet paper has the potential to be very nominal.
Glad to see somebody has some business sense. As you pointed out, the cost of doing something would be very nominal. It's the details that can go a long way. Not that this alone would make passengers go "wow BA is top-notch," but it'd be just one tiny detail that would work in their favor, and quite frankly they can use all the points they can get.
G-BOAC, it's called a cost-benefit analysis which a company might do before making decisions to spend money...Your extensive knowledge of everything I (or anybody else) do on this site is kind of creepy to say the least.