FlyerTalk Forums - View Single Post - What is the fairest way to give priority when rebooking flights?
Old Jan 26, 2007 | 1:02 pm
  #8  
jerry crump
 
Join Date: Nov 2002
Posts: 1,236
DL computers tell the gate agent which passenger to involuntarily bump on each flight so there is already such logic programed for that purpose. If I were to implement such a program I would first ask people to fill out a hardship card to detail problems that might not be obvious and require documentation and turn it into the counter. I would then review the hardship request, followed by connection considerations such as can the airline get you to your destination today or not, then a mix of status and highest fare paid followed by the cheap guys like me who would be the very last.

1st humanitarian
2nd logic
3rd revenue
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