I am going to be working on this again in the coming months... The whole world of the programs not coming thru for us is probably WHY some people chose to fraud THEM!

http://www.theothersideoftraveling.com

I would seriously work on the issue from the standpoint of the customer--the little guy--as way too many things have been siding with THE MAN or the big corporation. For example, everything you do now--calling CSRs or going into a building and standing in line, has to do with SECURITY. Well, I have found, as many of you surely have, that this SECURITY is not for YOU, it is to SAVE THEM and they could care less about you.

It is thusly true that we have NO security--or far far less than we ever have as consumers!
Sure they have your info locked in some secure online web site or something, prompting you to log in with 5 new password reminders that if you type one incorrectly too many times, it makes you call them and start all over, but hey, this is to save THEIR butts, not yours. Case and point: Anyone see the recent news on how TJX corp was hacked and all these people's credit and debit info was stolen?

Well, did I get a call after having shopped there for 3 weeks since the holidays? NOPE!


OP:
Just please do a lot of focus on how the companies often screw US!!!

thanks and good luck. MM

ps if you need more examples, I have saved every "packet" of stuff or letter mailed in contest to any airline or company I have ever done business with in the past 7 years that involved an issue with service. Like so many here in FT, I have seen it all! (we should have credentials issued to us that enable us to get past some of the hoops they make us jump thru, and you all know what I mean!)

FT has honed my skills and while I may not TRY to take advantage of things in some areas of life, I have learned one must do exactly that in the world of airline travel just in order to survive!