Originally Posted by
gregorygrady
from the tone of the article (which BTW the daughter wrote the whole thing so the view is obviously COMPLETELY SLANTED), this guy is probably a real jerk and if I were the gate agent and this guy really was a jerk like I assume, I would have treated him exactly like she did, by the rules down to the T.
This could indeed be a case of Customer With Attitude. It's obvious that the blogger has an attitude. And as I've said before, attitude and altitude don't mix. Regardless, even customers with attitude sometimes deserve a break.