Originally Posted by
civicmon
I'm a huge advocate of search/FAQs. Aswering "What is Global Services?" once a week gets tiring.
I welcome newbies and their input, but my thought is: If i'm thinking about it, someone may have already asked the question. So, I search and I personally try to use the most abstract terms, like if I were to search for 'Global Services,' I'd probably just look for 'Global' and wade through pages of junk not to miss anything I'm looking for.
Teaching one to fish is better than just feeding them.
I concur. Of course, the "wade throu pages of junk" problem is exercebated by two tendencies here on FT. First is the splintering of information by the tactic of "just answering the question" without referring the OP to the existing recent thread on the exact same topic. This ensures that while the new thread may contain new information not contained in the original, there will be heaps of repeated information that you will have to wade through to get that new information. And, of course, all the information in the original thread will not be repeated in the new one, so you will have to wade through that also. And, in reality, it isn't just a second thread, there will be a dozen or more, and 95% of each one will be just a repeat of the others.
The second tendency is poor thread titles, which proliferate because veterans who suggest a more descriptive thread title than "Hey! Gimme some help!" will be jumped on by a dozen of the same newbies who will complain that search returns too many threads to have to read every one. Of course it does, that's why the threads have titles, so that you can only open those that appear to pertain to the topic you are researching, but these folks can't see the irony of their positions.
In short, we are getting an influx of newbies who have absolutely no grasp of the way a board like this works. This is the "Ask Jeeves" generation, and they don't understand the distinction between getting an automated response to their question and taking up the time of one of a very few knowledgable people to save them the effort of researching their own questions. The idea of actually contributing to the community is totally foreign to them, so they never open a thread to see if they might have an answer to someone else's problem, they just go away until the next question pops into their head, at which point, they come back and start another thread.