Sorry to hear about this, as an Elite member perhaps someone at Hilton International should be made aware of the conditions at thei property. Or do they really care? One would think because when I book a Marriott, Hilton or Starwood property, I'm expecting the property to meet a certain standard. If I want to book a No Name Motel then I have no expectations and I pretty much take what I get.
Shame on Hilton in Bath, UK!!!!