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Thread: WSJ article : AA1348 SFO-DFW diversion, pax trapped on ground for 8+ hours
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Old Jan 21, 2007 | 2:14 pm
  #306  
elitetraveler
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Join Date: Dec 2005
Posts: 9,916
Originally Posted by WyreNut
Darned it I know!? I emailed AA customer support the second I got home on Jan 1, 2007. I filled up the tiny allotted space with my angry (yet polite) response to the treatment I received.


I'm guessing both our complaints went to different departments, and the right hand at AA isn't aware of what the left hand printed out!

WyreNut
I would highly recommend you write to Arpey and copy the Board of Directors:

http://www.aa.com/content/amrcorp/co...tructure.jhtml
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