Originally Posted by fly747first

Frankly, I'd have to say you got a terrible CSR, and US Airways has many of those. However, there are still some really nice ones too. In November 2006, I booked a 160,000 first class award to Sydney using my Dividend Miles. The extremely helpful agent even got me First Class on Singapore Airlines. Also, in December of the same year, I was able to find a Business Class award, again using DM, this time a combination of ANA, Asiana, and Thai.