FlyerTalk Forums - View Single Post - Do Airlines owe customers courtesy, respect and friendly customer service?
Old Jan 19, 2007 | 1:54 pm
  #10  
hal0712
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Join Date: Dec 2006
Location: LA
Programs: AA, UA
Posts: 71
to answer the original question, yes customer service and respect should be expected, not owed. Why should it cost anything to give something so fundamental that can only benefit both parties?
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