It's wonderful that a CO employee stepped up in this situation to correct the issue. Wish more employees (at both CO and elsewhere) were pro-active like this.

The larger IT problem at CO is one that has been discussed in the CO forum for ages. Ever since the introduction of the calendar function, people have been complaining about its inaccuracies and the associated problems of booking awards. It's interesting that the system shows MORE award availability than actually exists. It would be nice if CO IT would tackle this item and correct it, but there seems to be no interest on the part of anyone at CO, including management who supposedly read these threads, to do anything about it.