Originally Posted by
Viajero
I know this is not what you are saying, but could it possibly be that the open jaw that's creating the problem is not the NYC stop, but a first/last city one, and the agent is confused?
Nicely spotted. If the JFK/LGA was being viewed as an open jaw then the trip would be invalid since it would give 2 open jaws ( despite it conflicting with what AA defines as open jaw for an OW award on their website )
Dave