You are way out of line. This post comes across to me as a personal attack, and I think the extortive nature of your pm probably falls outside the realm of what is appropriate for FlyerTalk. You certainly have my permission to post it if you are curious about what others might think.

I began writing my last post and was called into a meeting. After the meeting I finished and posted it. So, no, I hadn't read Scott's post. I was responding to the mbreuer post explaining what had happened when I tried his method. As the call was my third to CO, I was quite frustrated after it. I must say that everyone I talked to at CO could not have been more polite and each tried to be helpful in getting the award to book. The last person told me she was a supervisor and that there was going to be nothing that anybody at CO could do, hence her advice.

I really hadn't even thought about the possibilty of trying to get Scott's help. He certainly has been amazing in his contribution to this board, and we are fortunate to have him. I'm sorry that the order in which the posts fell gave the impression that I was being disrespecful to Scott. I would never have done that intentionally. I am sending him a pm right now.