Originally Posted by
OFFlyer
We have on two seperate occasions raised the above with SAS EB. A lot of talking - no action.
I hope nobody is holding their breath while waiting the changes. Why would SAS change anything? They have the best FF program already (for them). It is very cost efficient as it doesn't provide any benefits for the customers and also customers are very loyal, nobody is changing their FF program. There isn't any reason to enhance EB.
The best thing, which SAS has is that their customers are extremely loyal ... they can do whatever they like and people will still continue flying with them. Few passengers will leave but it isn't that much.