FlyerTalk Forums - View Single Post - Hyatt Regency Merida REVIEW - MASTER THREAD
Old Jan 16, 2007 | 1:14 pm
  #5  
ENIAC
 
Join Date: Dec 2004
Location: MKE
Programs: Hyatt Globalist, AA Plat Pro, MR LTP, others from cards
Posts: 890
Now I stayed there I can give more info. Nice and well kept, free drinks in the lounge from 5pm to 7pm with an OK spread of sandwiches and nibbles. The rooms are comfortable, and in January the stroll to downtown was pleasant. The immediate area seems to be the most upscale part of central Merdia -- wider and grander streets than the Colonial core. Valet parking was fast and seemed to be free apart from the tip. Great value in points, but as this is FFN season I paid in money.

The one big weakness is their lack of knowledge of the GP program. On the second of my two stays I was told on checkin that as a Diamond I would have to pay for the RC upgrade. I argued and they relented. The diamond ammentity appears to be a fruit bowl -- modest but real. Except that on the second stay it wasn't there. It took a while to explain the concept to the guy on the front desk, and then there was a big delay in its arrival. It was finally delivered at 10:40pm, after we had eaten dinner, gone to bed, turned out the light, and put out the do not disturb sign. That didn't stop the delivery guy knocking. Nobody knew what a G1 bonus code was (the hotel lists it on the Hyatt bonus page) or how to check if it was on my reservation. The stay posted, but without the G1 bonus or the Mastercard notation -- I'm calling GP to have them added. I think the issues were with their training rather than knowledge of English, which was not too bad.
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