yeah but even if you just use them to get the miles at the bare min, you still DO BUSINESS, and someone else who sees you or hears of this gig will also DO BUSINESS and in the end, if a billion people do just one transaction, they HAVE to be making SOMETHING off it. maybe you are right and they should be more individualized. After all, they sure tout that the CS dept is. But why do they kick out people when in fact it's their own marketing department that just failed to do a thorough job? If anything, they ought to hire you, mate!