[QUOTE=ldsant;7023203][QUOTE=Marathon Man;7023115]welcome to FT.
I have been thru similar hell. My advice: Start now, and always take all names, ID numbers and info, and save EVERYTHING involving your entire experience down to the last detail.
Send copies to both airlines and to two departments. CS management AND the miles departments. Why them? Well, you want credit for both flights--or, you want to put all the miles from one partner onto the other airline (DL and CO are partners so do that) MAIL THIS "packet", do
not email it!
Send a copy to Expedia as well, and be sure all copies show that you sent it to the other guys. I'd even put on the bottom that you CCd it to some lawyer just to add some gusto to it. OR the BBB at the very least!
yes, weather is an issue, but frankly, I find it as an excuse. Someone should have given you SOMETHING you could do! Instead, they all confused you out of the game and you were left to fend for yourself, totally unarmed. that, to me is a breach of MY security and I would like some compensation for this!!
Ask also to find out who, if anyone "owns" your problem at said airline CS department. You may find yourself chasing a lot of people if you don't. Hold everyone accountable and do not give up until you get what you need. Don't necessarily be greedy but definitely push 'em! It's not easy but it's part of this whole flying game these days!
Good luck and enjoy the ride. I tend to have big and small battles like this one nearly every day just with mileage promos!
PS: check this example of travel problems from Conde Naste's Ombudsman section found online and if you have a chance, grab Conde Naste Traveler magazine at any newsstand and then write to the Ombudsman address in that section. Who knows, maybe they will both pursue and publish your story!
OK - I must be getting confused. The original poster explained that this was due to WEATHER. There is a HUGE storm throughout the country. Not sure that you could have done anything more. MM person - you're posting about MILES.
When it is weather there really isn't anything that the airline CAN do. I would probably have gone to the airport and continued to "bug" somebody to help get me home but other than that - there really isn't anything else that could be done. I would definitely write to the airline about their rude personnel but that's a separate issue. I'm glad to hear that you're going to get home though!
Additionally, this is not for the BBB or an attorney - you can file with the DOT since they're the responsible government agency for airline complaints.
ok, point taken but allow me to further clarify... sorry to confuse anyone.
yeah i talk of mile issue in my post and also I posted a link about mile problems. BUT the idea is that when you have a problem with an airline, you need to write to them about it. I guess my issues are often about mile problems but either way, you need to complain not about the weather or even the policies involved in it, but about how you were given no options and everyone at both airlines just sort of passed you around like some useless rag doll. That sort of problem is similar to the mile problems I have run into where some promotion is done by a third party to the airline and then no one takes responsibility to anything. The thinking behind writing to everyone is to get someone to take notice and to also show how serious it is to you. As well, you figure it will possibly help with compensation. Maybe it is overkill to some, but my theory is based on the fact that they can and do use weather as a reason to kill everything else, and no matter what the case, the guy was stranded without any recourse. All the airlines should have said--one or both of them, was: DO THIS and if it does not work, talk to THIS PERSON.
they never do that though and we are left totally blind. It's not fair I think.
that's what I was going off about. Maybe it is still off. So if I confused anyone, I am sorry about that. I have had to shoot a lot of bullets in the dark but in the end, the answer always reveals itself. one day it wont need to be so bullish.