[QUOTE=Marathon Man;7023115]welcome to FT.
I have been thru similar hell. My advice: Start now, and always take all names, ID numbers and info, and save EVERYTHING involving your entire experience down to the last detail.
Send copies to both airlines and to two departments. CS management AND the miles departments. Why them? Well, you want credit for both flights--or, you want to put all the miles from one partner onto the other airline (DL and CO are partners so do that) MAIL THIS "packet", do not email it!
Send a copy to Expedia as well, and be sure all copies show that you sent it to the other guys. I'd even put on the bottom that you CCd it to some lawyer just to add some gusto to it. OR the BBB at the very least!
yes, weather is an issue, but frankly, I find it as an excuse. Someone should have given you SOMETHING you could do! Instead, they all confused you out of the game and you were left to fend for yourself, totally unarmed. that, to me is a breach of MY security and I would like some compensation for this!!
Ask also to find out who, if anyone "owns" your problem at said airline CS department. You may find yourself chasing a lot of people if you don't. Hold everyone accountable and do not give up until you get what you need. Don't necessarily be greedy but definitely push 'em! It's not easy but it's part of this whole flying game these days!
Good luck and enjoy the ride. I tend to have big and small battles like this one nearly every day just with mileage promos!
PS: check this example of travel problems from Conde Naste's Ombudsman section found online and if you have a chance, grab Conde Naste Traveler magazine at any newsstand and then write to the Ombudsman address in that section. Who knows, maybe they will both pursue and publish your story! [quote]
OK - I must be getting confused. The original poster explained that this was due to WEATHER. There is a HUGE storm throughout the country. Not sure that you could have done anything more. MM person - you're posting about MILES.
When it is weather there really isn't anything that the airline CAN do. I would probably have gone to the airport and continued to "bug" somebody to help get me home but other than that - there really isn't anything else that could be done. I would definitely write to the airline about their rude personnel but that's a separate issue. I'm glad to hear that you're going to get home though!
Additionally, this is not for the BBB or an attorney - you can file with the DOT since they're the responsible government agency for airline complaints.