FlyerTalk Forums - View Single Post - Need urgent help from an elite NW flyer
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Old Jun 27, 2002 | 6:08 pm
  #3  
svpii
20 Years on Site
 
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
I finally got thru to customer service on NW. I won't express the full extent of my disgust w/ them, because it is your forum and your airline of choice, but basically their position is that if you aren't willing to pay the $75 fee, you are saying that the child needs no help flying. Therefore, there is no need for you to go through security with them.

Unbelievable.
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