Originally Posted by
mileshound
With all of the changes over the last year or so, I have lost track of the cancel/hold policy for non refundable tickets.
It used to be that you could cancel a non refundable ticket within 24hrs of making the reservation and get a full refund. I think it then went to the ability to put a ticket on hold for 24hrs and have the price guarenteed.
What is the current policy for non refundable tickets? Is it one of these or is it just non refundable?
You can still place a ticket on hold for 24 hours (but only through the call centre). From the Customer Service Plan (formerly Customer Commitment):
US Airways will hold a customer's reservation without payment or penalty for a maximum period of 24 hours. This policy applies to refundable as well as non-refundable fares.
A telephone reservation is defined as an itinerary or trip for which payment has not been received. Purchased, refundable tickets (paper or electronic) will be refunded via the US Airways refund department regardless of when the tickets were purchased. Changes made to the itinerary after purchase will be assessed the current change fee regardless of when the tickets were purchased.