Originally Posted by
beaubo
So, while you might think there is some short term benefit of finding an uninformed AZ agent to drop LCA segments, final authority rests with Nicolo/Joe and they have the long-term ability to issue you a costly debit memo.
Sorry but if the add collect is not done at time of change at the airport by the AZ ticket agent, the customer is not going to receive any memo from AZ later. Now if a travel agent was dropping segments that would be a different story.
Last edited by planeluvr; Jan 14, 2007 at 8:28 pm