FlyerTalk Forums - View Single Post - Useful UA Profiles (S* Computer Codes) - version 2
Old Jan 12, 2007, 9:35 pm
  #50  
camachinist
 
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,258
I concur, regarding domestic segments of an international itinerary, when all segments are on the same ticket, it shouldn't matter when the domestic segments occur in relation to the international segment.

Regardless, it still might be a tough sell, as compensation for <1K is pretty sparse. Be convincing

Edited to add actual code of domestic downgrade policy linked in an above post:

Code:
S*UAL/DOWNGRADE                                                 
                  DOMESTIC DOWNGRADE POLICY                     
FOR INTERNATIONAL DOWNGRADE POLICY SEE>S*UAL/INTL-COMPENSATION; 
                                                                
        DOWNGRADE POLICY:   >S*R.D;                             
        PURCHASED FIRST:    >S*R.F;                             
        AWARD TICKET:       >S*R.A;                             
        500 MILE E-UPGRADE  >S*R.E;                             
        REGIONAL/SYSTEMWIDE >S*R.R;                             
        MILEAGE PLUS MILES  >S*R.M;                             
        PAPER CERTIFICATES  >S*R.P;                             
        CONNECTING PSGRS    >S*R.C;                             
                                                                
WHEN AN AIRCRAFT IS DOWNSIZED TO A SMALLER PLANE OR WHEN        
UNITED FIRST OR UNITED BUSINESS IS OVERSOLD SOME CUSTOMERS      
MAY BE DOWNGRADED AND SEATED IN UNITED ECONOMY.                 
DIS-SERVICED CUSTOMER WHO ARE DOWNGRADED FROM THEIR             
ORIGINAL RESERVATION REQUIRE IN MOST CASES AN ADJUSTMENT        
IN THEIR FARE OR A RETURN OF THE PAYMENT USED TO UPGRADE        
TO THE HIGHER CABIN.  IN SOME CASES ADDITIONAL COMPENSATION     
IS APPROPRIATE AND CPR SHOULD BE THE TOOL THAT IS USED FOR      
THOSE CUSTOMERS.                                                
                                                                
MILEAGE PLUS CUSTOMER SERVICE WILL NOT GIVE ADDITIONAL          
COMPENSATION.  PLEASE DO NOT REFER CUSTOMERS TO MPLUS           
UNLESS DIRECTED TO BELOW. PLEASE DO NOT SET EXPECTATIONS        
AS TO THE AMOUNT MPLUS WILL REFUND.                             
                                                                
THE FOLLOWING CHART WILL HELP ILLUSTRATE HOW TO MAKE            
ADJUSTMENTS FOR A CUSTOMER THAT IS DOWNGRADED.                  
                                                                
 - PURCHASED FIRST OR BUSINESS INCLUDING QUP FARES              
      GIVE THE CUSTOMER A CLASS OF SERVICE ADJUSTMENT FORM      
 - AWARD TICKET IN FIRST OR BUSINESS                            
      ADVISE CUSTOMER TO CALL MILEAGE PLUS FOR RECREDIT         
      OF THE DIFFERENCE IN MILEAGE.                             
      THEY SHOULD HAVE THEIR BOARDING PASS AVAILABLE            
      IN CASE MPLUS REQUESTS TO HAVE IT SENT TO THEM.           
 - 500 MILE E-UPGRADES                                          
      ADVISE THE CUSTOMER THAT THE MILES WILL AUTOMATICALLY     
      RETURNED TO THE MILEAGE PLUS ACCOUNT.                     
 - REGIONAL OR SYSTEMWIDE E-UPGRADES                            
      ADVISE CUSTOMERS ON SINGLE FLIGHTS THAT THE UPGRADE       
      WILL BE RECREDITED. FOR CUSTOMERS ON CONNECTIONS          
      PLEASE SEE BELOW.                                         
 - MILEAGE PLUS MILES VIA AUTOCERT                              
      ADVISE CUSTOMERS ON SINGLE FLIGHTS THAT THE MILES         
      WILL BE RECREDITED.  FOR CUSTOMERS ON CONNECTIONS         
      PLEASE SEE BELOW.                                         
 - PROMOTIONAL PAPER OR OTHER PAPER UPGRADES                    
      RETURN PAPER UPGRADE IF POSSIBLE.  ISSUE A CPR            
      UPGRADE OF SIMILARY TYPE IF UNABLE TO RETURN THE          
      ADVISE CUSTOMERS ON SINGLE FLIGHTS THAT THE MILES         
      WILL BE RECREDITED.  FOR CUSTOMERS ON CONNECTIONS         
      PLEASE SEE BELOW.                                         
 - PROMOTIONAL PAPER OR OTHER PAPER UPGRADES                    
      RETURN PAPER UPGRADE IF POSSIBLE.  ISSUE A CPR            
      UPGRADE OF SIMILARY TYPE IF UNABLE TO RETURN THE          
      ORIGINAL CERTIFICATE.                                     
 - CONNECTION CUSTOMERS USING REGIONAL/SYSTEMWIDE/MILES         
      ISSUE EQUIVALENT CPR E-UPGRADE WHEN THE PASSENGER*S       
      ITINERARY HAS BEEN DOWNGRADED FOR A MAJORITY OF THE       
      PASSENGER*S TRAVEL BASED UPON MILEAGE.                    
NOTE:  CONNECTING CUSTOMERS USING SALES UPGRADES MAY BE         
       GIVEN CPR UPGRADES INTO THEIR PERSONAL ACCOUNTS
Pat

Last edited by camachinist; Jun 30, 2007 at 9:18 am
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