Originally Posted by
tonypct
I would definitely call Cingular customer service again and this time, escalate the call to a Manager. Let him/her know everything you said in this post, especially the fact that you've been a customer for 12 years and that you pay about $400 per month. That makes you a very special customer in their eyes. If the Manager is not willing to give you the new customer deal, then escalate the call one level up. You'll be speaking to an Area Manager. And if that doesn't work, write a letter to the CEO, Stan Sigman in Atlanta. Make sure you tell them all that you will be looking into a competitior if you do not get satisfaction.
I know it sounds like a hassle, but Cingular does not want to lose a customer like you. Good luck and please keep us posted as to the outcome.
Thanks for the feedback.
I used to be very dogged about escalating things, but as of late, I just couldn't be bother. If someone else is offering something similar, I'd jump. I guess that Cingular has its policies, etc., but it would seem to be a no brainer for them to sell me a new phone at a competitive price--my guess is that, since I will use the thing for e-mail in the US and Europe, I imagine I will be spending more money. My attitude is that if they want me to work to stay with them, I'd rather they work to replace me. Maybe I'll send them an ultimatum!