Originally Posted by
tonypct
I would definitely call Cingular customer service again and this time, escalate the call to a Manager. Let him/her know everything you said in this post, especially the fact that you've been a customer for 12 years and that you pay about $400 per month. That makes you a very special customer in their eyes. If the Manager is not willing to give you the new customer deal, then escalate the call one level up. You'll be speaking to an Area Manager. And if that doesn't work, write a letter to the CEO, Stan Sigman in Atlanta. Make sure you tell them all that you will be looking into a competitior if you do not get satisfaction.
I know it sounds like a hassle, but Cingular does not want to lose a customer like you. Good luck and please keep us posted as to the outcome.
Seems like an awful lot of work just to get them to appreciate you.
FWIW; T-mobile is pretty generous in their phone upgrades AND for high-yield customers they have a special "secret" program, the T-mobile retentions department will often reward their best customers for staying with cheap/free phones and free months of service.