I received an e-mail from NW a couple of days ago giving me comp status as of 5/15. I need to go from BOS-MSP on 5/14, and I was ticketed on Delta, but I would rather not connect, so I called Northwest.

They would not give me the comp status on the 14th, even though I told them that I was currently ticketed on Delta and would rather fly direct on Northwest. They also would not assign me coach seats - they said I needed to do it at the airport, even though I could see seats available on ITN.

I wasn't thrilled with the way the call went, given the fact that they're trying to get me to fly them more. Does anyone know who could I call about the status one day early?

Also - If I am Silver, when can I upgrade the flight?

Thanks for your help.