FlyerTalk Forums - View Single Post - All my miles went to ZERO by mistake!
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Old Jan 11, 2007 | 2:30 pm
  #3  
DeltaAgent
20 Years on Site
 
Join Date: Dec 2001
Location: USA
Posts: 162
Originally Posted by Human Unit 763246B
I just found out that today (not 1/1/07), my DL miles have gone from 10,xxx to zero! It's a duplicate account created several years ago when I misplaced my number, since burned into my brain.
Focusing on the key word of "duplicate".

If you have duplicate accounts, they can be combined. Expired mileage can be reinstated provided the other account showed activity before the expiration date (31Dec06). The January date is just a processing delay to allow a time frame for past date mileage postings before mileage is removed.

Just send an e-mail with both account numbers, account addresses if they are different, and specifics about what you want accomplished.
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