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Old Jan 11, 2007 | 12:44 am
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G-BOAC
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One of the big differences in air travel between the UK/Europe and North America/Canada. It constantly surprises my American bosses that when I tell them a ticket can't be changed, it really can't...or when I tell them I can't cancel a non-refundable ticekt for 'credit' towards a future ticket, I really can't
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