I've never had a significant problem during any of my hotel stays with the Hilton family of hotel properties (or at least nothing that couldn't be resolved easily).

Unfortunately I had a pretty bad experience at Doubletree in Windsor Locks, CT. I filled out a care card and put the following (in shorter sentences due to limited space) on it:

No working heat (it's 32 degrees outside), no working telephone, wireless internet spotty. I asked very politely if we could get the heat repaired or move rooms and the Front Desk girl said "I'm having a really bad day and I could care less!" My jaw almost hit the counter. She tossed a new room card at me.

Walked away figuring you pay peanuts you get monkeys, but the world moves on. Turned on the heat in the second room and started to move all of my stuff (5-night business stay). Second room heat won't go above 62 degrees!

Went down to front desk again and told the Front Desk girl to try moving me to another floor. She did, tossed another card at me. I tested the heat and it worked (thank goodness!). But the wireless internet did not reach the new room (at least I could stop freezing).

Also the gym was closed but no notice posted on web site or option to use another Hilton hotel's facilities across the street (I asked). They did move their rusty cycling machine into a conference room and suggested guests use that for their workout.

Small stuff: No bottled water in room, no arrival cookie, staff did not refer to me by name (all of these are no biggie).

Anyway I filled out a care card with this stuff, my contact info and added my HHonors # (silver about to be gold again) and will drop it off when I get back to the hotel tonight. Does it make any difference doing this? Should I have communicated to someone else? I'm willing to give them a chance to re-earn our business, but it honestly depends on how they handle this.