Originally Posted by
mahasamatman
To be really technical, he should only speak about the individual(s) he dealt with, and there's a big difference between incompetence and being poorly trained.
Yes, you're right. That's how I should have put it. Though technically, the primary definition of "incompent" is "not competent; lacking qualification or ability", which may very well be the result of poor training and not just the result of the person's inherent ability to perform a particular job.