Originally Posted by
Disco Volante
You haven't said whether the airline provided you with the assistance required in the event of a "delay" and the notice of your entitlements in the event of a delay or cancellation. It would be quite helpful to know this.
Yes - the airline provided us with a hotel for the night so they did meet article 9 which relates to "care".
FWIW, the Swedish body responsible for enforcement of the EC Regulation is as follows:
The Swedish Consumer Agency
Rosenlugsgatan 9,
118 87 Stockholm
Sweden
Tel: +46 (0)8 429 05 00
My problem is that the general consensus is that the enforcing bodies are pretty useless and it seems that people who have one the right even to the basic 250 EUR per pax have had to go through a small claims court process.
Personally I have to admit that we would be pretty happy just to get the 250 EUR as at least that with the Amex insurance will go some way in paying for our replacement tickets on SK.