TomSurfer your certificate came from the pts in your acct. The OPs didnt come out of their acct but cause they got the Visa CC. I have a 7 night award cert that Ive been sending back for a number of yrs now as I dont find the time to use it (good to a Cat6), when I too called about getting an extentsion or a replacement for the Visa Cert I was told No Go on that, I asked what if I had taken the pts out of my acct, was told no problem they would reissue that one.