Originally Posted by
rhetor
DL lost my luggage and has been slow in resolving the situation--30 hours and counting...
They lost one of our pieces of luggage coming back into ATL last week (it showed up at my NYC apartment at 1:30am 2 days later, intact). A bunch of folks (including a dozen of the BE cabin pax) were still waiting around the carousel in ATL when luggage stopped coming out, and no announcements were made. I tracked down a DL representative who said he had heard from JNB that there were bags missing, but no more bags were coming off the flight and he advised me to file for a trace uppon arrival at our final destination, LGA. I commented it was odd that although they knew a substantial number of bags were missing, no one thought to inform the two dozen pax standing confused around the carousel.
Sounds like this may be a regular occurrence on this route? For what it's worth, we were among the first to check in in JNB (about 3 hours prior to flight), so it wasn't a last-minute thing.