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Old Jan 10, 2002 | 7:00 pm
  #1  
747-400
 
Join Date: Jul 2001
Posts: 272
The Seating Error: Who Is Responsible?

Well, I have an interesting story that I would like to see some responses to. I was flying with a companion LAX-BOS-CDG on Delta and Air France. We had one paid C fare, and one C award ticket, and were issued boarding passes at 7am in Los Angeles for both the Delta and the Air France legs (seats 4a,b and 3 a,b). The LAX-BOS leg was fine, BizElite US (very good service), and we arrived in BOS to board our AF flight.

The AF flight in BOS was being handled by Delta ground staff and an AF supervisor. The flight was announced as being almost full in C and Y (it was 100% empty in F) At the boarding call, we went to the counter, through passport check and presented our boarding passes. The system (Gate machine) would not accept them and they asked us to step aside. After 10 minutes of waiting (very, very rude staff) they handed us new cards: seats 3 D and 4D (two aisles, a row apart). I told them that this was unacceptable, that we were holding *confirmed* C class boarding cards with seats and that they had no right to change our seats. They said that they had made an error and given away our seats - which were issued 12 hours ago in LAX! At this point, I refused to board the flight until my original seats were restored: the agents, particularly the AF supervisor, were extremely rude . My request was that since we had a window/aisle prereserved, we should be given that, if not our original selections (remember, we already had the bp's for the seats!) and that if they had made an error, they should correct it through an upgrade. They refused, and eventually, we boarded the flight and took the assigned sh*itty seats.

Who is responsible for this screwup? We were both holding Delta tickets and prereserved seats and neither DL or AF would help.Short Note on the Flight: AF is one of the worst airlines in the world imho ("dinner" in C, on a transatlantic had a set first course, no salad, 2 choices for mains and 1 desert which came with the tray: Pathetic seats, service and food - never again!)
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