Absolutely... I've had equally opposite experience. Once I was charged
for things that never happened. Yes there was a damage, but the
charges showed up had nothing to do with report and conversation I had
when I returned it.

I was charged for things already existed on the car before (I had the
check out list) and ridiculous loss of damage etc..

When the charges showed up, the rental location never answered my calls
or letters. I could not get documents to re-claim the loss from my insurance
either.

Took over 10 months to sort this out via head office.. and I still ended up
paying for a lot of costs. Including ridiculous administrative fees.

On the other hand, Avis/Hertz were up front about damage costs etc..


I had hail damage and windshield chips an cracks... and never saw any
administrative or loss of use charges from Avis or Hertz.


Note: not only they ignored my calls, but they ignored letters and calls from
the insurance company as well.