FlyerTalk Forums - View Single Post - AMEX => Honors "incorrect partner number"
Thread: AMEX => Honors "incorrect partner number"
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Old Jan 6, 2007 | 12:19 pm
  #5  
soooted
15 Years on Site
 
Join Date: Nov 2006
Posts: 54
Originally Posted by PaulasPain
we have a hh mutual account, and a similar problem receiving amex pts has happened to us. the hangup had something to do with names and addresses not exactly matching in the respective systems.

i found better results emailing amex through their site, so you might try that.
This was the Hilton response. Our addresses are the same. We have a joint account but my wife's name is listed first on the bill, and my guess is AMEX is trying to credit my HH account and the wife's name shows up and the system says rejected.

Hilton response:

Thank you for your email. The name on this account is Dr. xxx x xx. In order for the transfer to be successful the name on the American Express should be the same. Should you need further assistance please contact us.

Regards,

Vera

Hilton HHonors Customer Service
Tel: 1-800-548-8690
Fax: 1-972-788-1818
E: [email protected]
www.hiltonfamily.com
Last edited by soooted; Jan 8, 2007 at 12:57 am
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