Originally Posted by
Mary2e
In a nutshell, the front desk messed up my diamond requalification, cost me more money.
how did it cost you more money again?
Originally Posted by
Mary2e
I never made this a secret.
Mistake number one
Originally Posted by
Mary2e
That’s when the trouble started. She said what I was doing was not allowed and she handed me the GP T&C and kept on repeating that I had to be out of the hotel for 24 hours in order to get a stay credit.
What exactly do the T&C's say? I find it hard to believe that it has to be
24 hours only b/c I have checked out with a late checkout before say at 2 p.m. and re-checked in the following day at noon (<24 hours) which is perfectly acceptable so I don't believe that it can say 24 hours
Originally Posted by
Mary2e
No matter what I said, she kept on saying I wasn’t out of the hotel and that because we had the same last name the system was recognizing it as 1 stay.
Just be thankful your last name isn't smith, jones or white or something like that.. what do I know maybe it is LOL
Originally Posted by
Mary2e
She told me to take it up with Gold Passport – because they make the rules.
Didn't GP say that the hotel can do this they way that they want too. I realize that GP sets the T&C's but what good are they if the hotel can do what they want and not follow the rules
Originally Posted by
Mary2e
The only thing that I can see that may have caused an issue is that I was upgraded to the RC floor as a diamond and my husband has no status, so technically, they gave him a “free” upgrade.
I can see how this is a problem as you (actually hubby did) took away an upgrade that could have been given to someone else; however I agree its the hotels responsiblity to catch this at the time of check in.
Originally Posted by
Mary2e
However, after the number of times we’ve been there, I would expect this courtesy from the hotel, particularly since I explained I was trying to requalify. At a minimum, they should have told me this the first day I was there and allow us to decide if we wanted to change rooms.
I disagree - I don't think you earned this courtesy just by staying there like this; in effect you are (and most of us here including me do too) gaming the system. I would fight for it but never would indicate that I thought that I earned the courtesy when I'm gaming the system. I don't disagree with your fight, just the way you are phrasing it.
Originally Posted by
Mary2e
I called GP yesterday and explained everything again. The last stay showed up in my account as a 2007 stay and they made it “count” for 2006 so I made my 25 stays. They also comped my husband the 1 stay he needed to plat and noted it as a hotel mess up. I sent an email to Karen and she has replied and confirmed my status for the year as well as informed me I didn’t do anything against the GP T&C
I'm lost here, if its ok per GP how can the hotel even question it? Just send them Karen's email and you would be fine I would think or am I missing something here?