Originally Posted by
BEAV
The only problem I've had with the program is when I went to apply the certificate toward a new booking. Although the certificates are valid for a hotel-only purchase, for some reason their system takes me to their vacation package section. So I have to call, explain the problem, they log into my account and try it for themselves so they can see the situation first hand. In each case, they call a supervisor who in turn deposits a new certificate into my account which I immediately apply toward my hotel-only booking.
Has anyone else had problems using the $50 certificates?
BEAV, IIRC, I used my coupon on a hotel-only booking without any problem. When you say their system takes you to their vacation package section, what sequence of things are you clicking on when that happens?
I think you can just do a hotel-only search as one normally would, click on the hotel and room type that you want, and then on the "Rate Review" page there is a link for "
I have a coupon," which takes you to your saved coupons (assuming you are already logged in) where you can click on which one(s) you want to apply. Is that the way you've been trying?