"It is. A women near Seattle was arrested after she complained about her terrible haircut (it was quite awful when I saw it on TV) and after arguing with the manager for a while she told him that she was not going to pay and left the salon. They called police, she was arrested and taken to jail for theft and the salon is not backing down - bad haircut or not and she will have a criminal record."

I sympathize with the woman. I've gone to a highly rated men's salon that told me they knew how to cut men's hair. They did a bad job and I still had to pay the ~$35. The only recourse, unfortunately, for services is not coming back or going out of your way to cost them business.