Originally Posted by
BAHumbug
In all honesty, I think if I'd been treated like that I would have gone back to the lounge and asked to speak to a manager PDQ...and then insisted the manager accompany me to the gate to 'discuss' the situation with the gorgon on the gate.
It makes me so cross - people who cannot deal with paying customers in a civil manner should not be in a customer-facing role. End of discussion.
BAH
The agent concerned was in a foul mood. She just barked "Passport" at me when I handed my boarding pass to her.
If I had seen the pax (he went to the end of a long queue) onboard I would have offered to take his e-mail address and find out the name of someone he should write to in order to complain.