Originally Posted by
jimrpa
Well, Delta
is in bankruptcy, so I'm not terribly surprised that Delta wasn't able to accommodate your boss in a suite at the Venetian. If your boss hasn't checked into the "REALLY basic place", he might be able to get a modest transportation credit voucher (or Delta Dollars) in lieu of accommodations, then he could make his own arrangements for more suitable lodging. Also, $7
does seem a bit chintzy for dinner. As I recall, not even the buffets on the strip are that cheap any more. Whenever I face an issue like this, the first thing I do is try to call SMS and get protected on another flight. Also, it never hurts to ask both SMS and the agent if another airline is available. Sometimes, Delta won't offer the other airline option, but if you ask, they'll usually explore it for you.
At best, I'd expect some SkyMiles, or a small amount of Delta Dollars.
Out of curiosity, where
does AA put their pax in Vegas? Mandalay Bay? The Bellagio? Or do they force them to "slum it" in the NYNY?
(I'm just kidding here
)
I probably should have qualified "basic space" more. In fact, I'll edit the "really". They're not expecting a suite at the Venetian. Sounded like Gold Coast, or something in that vein. It's been Marriott's for me w/ AA in similar situations.
I think I was more surprised at the $7, as yeah, that may buy one a feast at the "graveyard breakfast buffets" but def. not dinner, and likely not much in lunch. They described the agents as being really resistant to the idea of placement on another carrier, and somewhat unwilling to check.
What's interesting is that they're NOT "booked" for sure on the flight tomorrow, just another "standby." I'd hate to think they'd go thru this again another day. They're not travel idots, and they're not travel snobs.
They know how to strike a good, professional balance between being appropriately persistant and not being beligerantly argumentative. And, while not addicted frequent fliers, they're not travel newbies either. They just can't seem to get any Delta agent to book/confirm them on anything (Delta or other carrier) out of LAS. Maybe it's just a huge convention throng in town or something, that EVERY seat on EVERY flight out of LAS is taken.