Originally Posted by
skye1
My boss & her husband are now stranded in Vegas due to a Delta mechanical (apparently, the plane is so broken they cancelled the flight instead of delaying it, awaiting other equip., etc.). Delta put them on standby for the day, all day long at the airport, but all of Delta's flights were full. Apparently, no attempt was made by Delta to put them on another carrier. They've been booked at a 6am flight back to STL tomorrow. They've been put up in a hotel, & given a couple of $7 meal vouchers.
They know I travel a lot, and will be asking for my help in follow-up w/ Delta when they return (so, an opportunity to help out the boss is always a good thing). I won't hijack this into a comparison of what AA vs. Delta does in mechanical's, beyond my surprise at the low $7 amount, and apparently it's a REALLY basic place they've been lodged in.
What would be reasonable to expect Delta to do for them? A transportation voucher for another Delta flight? xxxx number of Skymiles? Anyone just happen to be flying outta' Vegas in the same situation??
Well, Delta
is in bankruptcy, so I'm not terribly surprised that Delta wasn't able to accommodate your boss in a suite at the Venetian. If your boss hasn't checked into the "REALLY basic place", he might be able to get a modest transportation credit voucher (or Delta Dollars) in lieu of accommodations, then he could make his own arrangements for more suitable lodging. Also, $7
does seem a bit chintzy for dinner. As I recall, not even the buffets on the strip are that cheap any more. Whenever I face an issue like this, the first thing I do is try to call SMS and get protected on another flight. Also, it never hurts to ask both SMS and the agent if another airline is available. Sometimes, Delta won't offer the other airline option, but if you ask, they'll usually explore it for you.
At best, I'd expect some SkyMiles, or a small amount of Delta Dollars.
Out of curiosity, where
does AA put their pax in Vegas? Mandalay Bay? The Bellagio? Or do they force them to "slum it" in the NYNY?
(I'm just kidding here
)