Without naming the restaurant, how we ever know which place to avoid? Accidents happen all the time, it's how management handles them that determines whether I'll go back or not.

Just this weekend, I went to PF Chang's for dinner after my exhausting return trip from OTP. It's was also a birthday dinner for my teenager, New Year's celebration, etc, all rolled into one.

We're exceedingly boring, and have our favorite dishes, and rarely change them. We've eaten at 10 or so different ones around the country, and know what to expect. One dish, Szechuan Beef is always nice and crispy. It came to our table, and while still tasty, was just not crispy, and that certainly detracts from the dining experience. While not upset, we did mention it when the server came to ask how things were.

We didn't know how long it would take to get another one (they were quite busy), so we just passed on getting a replacement. 30 seconds later, one of the duty managers came by, and talked with us, saying he had been told that the beef wasn't right. He promised it would come out quick (5 mins or so), so we took him up on the offer.

It came out perfect, and in 5 minutes, no less. When we got our bill, they had taken it off the bill and given us the birthday dessert we ordered gratis.

In over 100 visits to any of the Fleming restaurants (PF Changs, Z'Tejas, etc), I've never left feeling dissatisfied.

And for those keeping track, this was the PF Chang's in North Scottsdale. I always enjoyed the original chef at the restaurant on Camelback. The new place by the waterfront is okay, but not the same as the original.