FlyerTalk Forums - View Single Post - Compensation: Mechanical Problems and Issues
Old Jan 2, 2007 | 1:40 pm
  #38  
skye1
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Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
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My boss & her husband are now stranded in Vegas due to a Delta mechanical (apparently, the plane is so broken they cancelled the flight instead of delaying it, awaiting other equip., etc.). Delta put them on standby for the day, all day long at the airport, but all of Delta's flights were full. Apparently, no attempt was made by Delta to put them on another carrier. They've been booked at a 6am flight back to STL tomorrow. They've been put up in a hotel, & given a couple of $7 meal vouchers.

They know I travel a lot, and will be asking for my help in follow-up w/ Delta when they return (so, an opportunity to help out the boss is always a good thing). I won't hijack this into a comparison of what AA vs. Delta does in mechanical's, beyond my surprise at the low $7 amount. The hotel they're accomodated in is in the Gold Coast/Barbary Coast vein.

What would be reasonable to expect Delta to do for them? A transportation voucher for another Delta flight? xxxx number of Skymiles? Anyone just happen to be flying outta' Vegas in the same situation??

Last edited by skye1; Jan 2, 2007 at 4:14 pm
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