i've been meaning to update my eticket refund thread, which featured both ca and cz, because i recently got a bunch of rmb from ca (after 2 months of paperwork required to gain an exception to their silly policy). meanwhile, cz has yet to respond to a single piece of correspondence from me, even after i resorted to cc'ing powerful people.

based on this single incident, my opinion of cz is a bit sour. moreover, i haven't had any overwhelming positive experiences with cz to counterbalance the bad taste.

that said, as a matter of practicality, when i fly cz, i credit to nw and often get the y eqm bonus.

alex: cz, in its present form, is a conglomeration of a number of formerly independent airlines and is the largest carrier in the prc. while can is certainly their strongest market, they have a bunch of other hubs from which their dominance is similar (urc comes to mind).