FlyerTalk Forums - View Single Post - Any other comp for 12 hour delay?
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Old Jan 1, 2007 | 11:01 am
  #5  
pb9997
20 Years on Site
 
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
I've been on that flight - similar situation.

While on board you should expect to be given a Customer Service Letter (inconvenienced pax). Based on Class of service, *A level - you should receive by mail, within weeks a CS voucher - this comes automatically, no begging.

Upon arrival at GRU (now late evening):
a) if staying in SP you'll be offered a free taxi ride to hotel/home
b) if continuing elsewhere, UA will accomodate you on the next available carrier, eventually overnighting at a GRU Hotel.

Last edited by pb9997; Jan 1, 2007 at 1:08 pm
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