Originally Posted by
win1300
This week, on a short flight from MSP, I failed to clear the waitlist for a PE upgrade. Certainly not a big deal, but I was a little disappointed to notice a seat fly empty in the front.
I sent a polite note via "Talk to Us" and quickly received the following response:
Response shortened...
I had a very similar situation happen - I wrote NWA and they basically said the same thing. In my situation, they looked at the flight and the particular seat (because I could see which seat was empty) and told me what the exact situation was (which was just as you described - no show pax).
I understand - they do want to get the flight out on time.